Appropriate Behaviour Agreement
We want our programs to be a safe and fun experience for everyone. To ensure that we can all enjoy BrainSTEM Learning Canada programs, participants are expected to:
- Respect: Be respectful to themselves, other participants, our staff, and BrainSTEM Learning property;
- Listen: Actively listen to the Lead instructors and Assistant instructors, and the other participants; and
- Be Positive: Maintain a positive attitude throughout the program.
The expectations at the program work just like the expectations at your child’s school. If your child follows them closely, then they will be able to participate in all of our activities. If your child doesn’t follow the expectations, then they may not be allowed to participate in an activity. Inappropriate behaviour may also result in the suspension of privileges, or removal from BrainSTEM Learning Canada without monetary reimbursement. All decisions regarding the consequences of inappropriate behavior will be made by BrainSTEM Learning Canada in its sole discretion.
There is absolutely no tolerance of emotional, physical, verbal or sexual abuse, and bullying, harassment or teasing will lead to the immediate contact of parent(s)/guardian(s) and possible removal from the program. There is also no tolerance of fighting, physical violence, possession or use of weapons (including using materials as weapons), or any actions or behaviours that threaten the safety of the participant or group. Smoking, the consumption of alcohol, and possession of illegal substances is not tolerated. The use of any of these will result in a report to the RCMP, as well as to parent(s)/guardian(s).
Cancellation Fees, Charges and Refund Policy
BrainSTEM Learning Canada Corp. (“BrainSTEM”) understands that plans can change. The following policies are intended to provide families with clear and consistent information regarding cancellations, refunds, credits, rescheduling, and program changes.
Cancellations, Refunds & Credits
More Than 14 Days Before the Program Start Date: Cancellations received more than 14 days before the scheduled start date are eligible for a refund, less a 15% administration fee plus applicable taxes. Camps are tax-exempt; therefore, only the 15% administration fee applies.
Within 14 Days of the Program Start Date: Refunds are not provided for cancellations made within 14 days of the scheduled start date, except where participation is prevented for documented medical reasons. Appropriate medical documentation may be required.
After a Program Has Started: Once a class, camp, or program series has begun, refunds are not provided. Where appropriate, the remaining applicable value may be issued as an account credit toward a future eligible BrainSTEM program.
Rescheduling: Requests to change class or camp dates due to scheduling conflicts, illness, or similar circumstances are treated as rescheduling rather than cancellation, subject to availability and BrainSTEM approval. No cancellation administration fee applies, and the applicable registration value will be transferred or issued as an account credit.
Payments More Than 90 Days Old
If a cancellation otherwise qualifies for a refund, but the original payment was processed more than 90 days before the cancellation request, the refundable amount will be issued as an account credit toward a future eligible BrainSTEM program.
This 90-day period is based on the original payment date, not the amount of time remaining before the program begins.
Registration & Class Size
Registration does not guarantee a particular class size or minimum number of participants. Classes held at a BrainSTEM facility may proceed with only one registered student.
Program, Schedule & Venue Changes
BrainSTEM makes reasonable efforts to deliver programs as scheduled and advertised. However, BrainSTEM may reschedule, relocate, modify, combine, suspend, or cancel a program where reasonably necessary due to enrolment levels, instructor or facility availability, severe weather, safety concerns, public-health emergencies, epidemics or pandemics (including COVID-19 or similar events), government or public-health requirements, natural disasters, transportation disruptions, or other circumstances beyond BrainSTEM’s reasonable control.
BrainSTEM will make reasonable efforts to notify affected families of material changes as soon as practicable and, where possible, provide an appropriate alternative such as rescheduling, relocation, transfer, or account credit.
For programs held at rented or third-party venues, BrainSTEM may relocate the program to a BrainSTEM facility or another suitable location if minimum registration is not met or the original venue becomes unavailable.
If BrainSTEM cancels a program and cannot provide a reasonable alternative, BrainSTEM will provide the refund, credit, or other remedy required under applicable law.
Transportation Following a Venue Change
If an off-site program is relocated, BrainSTEM may offer transportation between the originally scheduled venue and the replacement venue. Transportation will only be provided with the required parent or legal guardian authorization.
If transportation is not authorized, BrainSTEM will make reasonable efforts to provide an alternative arrangement. If an appropriate alternative is unavailable, the registration will be treated as a rescheduling rather than a cancellation. No cancellation administration fee will apply, and the applicable registration value will be issued as an account credit.
Account Credits
Account credits may be applied toward eligible future BrainSTEM programs, subject to availability and applicable terms. Credits have no cash value and are not redeemable for cash except where required by law.
Acknowledgement & Agreement
By submitting or signing the registration form, the parent, guardian, or registrant confirms that they have reviewed and agreed to the applicable program information, policies, waivers, consent forms, and release agreements provided or expressly incorporated into the registration process.
For participants under the age of majority, the person completing the registration confirms that they are the participant’s parent or legal guardian, or otherwise have the legal authority to provide the required consents on the participant’s behalf.
Nothing in these policies is intended to exclude, restrict, or waive any rights or remedies that cannot lawfully be excluded, restricted, or waived.
Pre-Register Your Child Online
Save time and pre-register your child’s account online today. Fill out our online registration and we will be ready to greet your child when they arrive!
Payment
We accept online payment, in person debit transactions, credit card payments (in person or over the phone), cash or cheque. Sign up for memberships and you may pay by online electronic fund transfers directly from your account. Sign your family up on your account by filling out registration forms on Perfect Mind Platform. You may then add classes to cart, and do online payment then view your schedule and payment receipts. Then a receipt /registration confirmation will be emailed to your email address.
Getting started is easy. You can create an account using the link below to view and register for classes in our database, or simply call our learning centre at (604) 379-2767. If you are registering multiple students, please add a family member and set up an account for each student.
Address
730 Marine Dr.,
North Vancouver, BC, V7M 1H3
604-379-2767 Sarah.baldwin@brainstemlearning.ca
778-861-7504 Oscar.bustos@brainstemlearning.ca
